These Terms of Service govern your use of fesdshop.com and the purchase of products from GRAIN LIFE GLOBAL WHOLESALE. By placing an order, you agree to be bound by the following terms.
- General Provisions
fesdshop is a brand operated by GRAIN LIFE GLOBAL WHOLESALE, located at NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia. We specialise in providing luminaires for the European market. - Shipping and Delivery
To ensure efficient fulfilment, we maintain facilities within the European region.
Logistics Partners: We cooperate with professional carriers including DHL, FedEx, and UPS Priority services.
Estimated Timeline: Standard delivery typically takes 5 to 12 calendar days.
Notifications: Automated tracking updates will be sent to your registered email address at key milestones: upon dispatch, arrival at regional hubs, and when out for final delivery.
Delayed Shipments: If a shipment exceeds the standard timeframe, we will initiate a formal investigation with the carrier. Depending on the findings, we will provide a full refund or a replacement to ensure your order is fulfilled.
- Risk of Loss and Ownership
In accordance with European consumer protection regulations, the risk of loss or damage to the goods remains with GRAIN LIFE GLOBAL WHOLESALE until the items are physically received by you or a designated third party. Ownership of the products transfers to the customer only upon successful delivery. - Right of Withdrawal (14-Day Returns)
As our primary market is Europe, we uphold the statutory 14-day Right of Withdrawal.
You have the right to cancel your purchase and return the item within 14 days of receipt without providing a specific reason, provided the item is in its original condition.
To exercise this right, please notify our support team via grainlife4@gmail.com.
- Damaged or Defective Items
We strive to ensure every item reaches you in proper condition. If you receive an item that is impaired or damaged:
Please contact us via email within the statutory period with photographic evidence.
Resolution: Upon verification of the evidence, we will process a refund or send a replacement. In such instances, we do not require the return of the damaged item.
- Limitation of Liability
GRAIN LIFE GLOBAL WHOLESALE maintains standard procedures to support a professional shopping experience. While we manage our operations with care, we do not provide absolute assertions regarding the uninterrupted availability of the website. We are liable only for foreseeable losses directly resulting from a breach of these terms. - Governing Law
These terms are governed by the laws of Malaysia, without prejudice to the mandatory consumer protection laws of the European country in which you reside. - Contact Information
Company: GRAIN LIFE GLOBAL WHOLESALE
Email: grainlife4@gmail.com
Telephone: +601135944536
Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia.
