At fesdshop.com, we are dedicated to ensuring that your orders are handled with professionalism and delivered within a clear, reliable timeframe. Our logistics network is optimized specifically to serve our valued clientele across the European region.
1. Dispatch & Processing Time
All orders are subject to a processing period before shipment.
Order Processing: 1–3 business days. During this time, we conduct quality inspections and secure packaging for your luminaires.
Dispatch Location: All orders are dispatched directly from our primary facility:
GRAIN LIFE GLOBAL WHOLESALE
NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia.
2. Shipping Destinations and Carriers
We currently focus our services on the European region. To ensure the safety of your items, we partner exclusively with reputable international priority couriers:
DHL Priority
FedEx Priority
UPS Priority
3. Estimated Delivery Timeline
We strive to deliver your products as promptly as possible.
Standard Delivery Time: 5 to 12 calendar days from the date of dispatch.
4. Customs Duties and Import Taxes
As orders are dispatched from our Malaysian facility to Europe:
Customer Responsibility: Any import duties, Value Added Tax (VAT), or administrative customs fees applicable in the destination country are the sole responsibility of the customer.
Compliance: We recommend customers check with their local customs office for specific regulations to avoid unexpected charges upon delivery.
5. Real-Time Tracking and Notifications
Transparency is central to our process. You will receive automated tracking updates at the following milestones:
Order Dispatch: Once your parcel leaves our facility with a unique tracking number.
Regional Hub Arrival: When the shipment reaches a primary logistics hub in Europe.
Out for Delivery: When your order is assigned to a local courier for final handover.
6. Delivery Delays and Resolutions
If your order has not arrived within 15 calendar days (allowing a small buffer for customs), please contact us at grainlife4@gmail.com.
Investigation: We will immediately initiate a formal enquiry with the carrier to provide a definitive status update.
Resolution: If a parcel is confirmed lost or remains stalled indefinitely, we will provide either a full refund or a complimentary re-shipment, according to your preference.
7. Accuracy of Information
It is the customer’s responsibility to provide accurate delivery addresses and contact details. GRAIN LIFE GLOBAL WHOLESALE cannot be held liable for delivery failures or additional re-routing fees resulting from incorrect information provided during checkout.
