At fesdshop.com, we are committed to protecting the privacy and confidentiality of our customers’ personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the European General Data Protection Regulation (GDPR) and the Malaysian Personal Data Protection Act (PDPA).
- Data Controller
The entity responsible for your personal data (the “Data Controller”) is:
Brand Name: fesdshop
Operating Entity: GRAIN LIFE GLOBAL WHOLESALE
Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia.
Email: grainlife4@gmail.com - Information We Collect
We collect information necessary to fulfil your orders and provide a seamless shopping experience:
Identity Data: Name, title, and date of birth (where required for age verification).
Contact Data: Delivery address, billing address, email address, and telephone number.
Transaction Data: Details about products purchased, order history, and payments made.
Technical Data: IP address, browser type, and usage data collected via cookies to improve site performance. - Payment Processing & Security
To ensure your transactions are handled with the highest security standards, we utilize Stripe as our primary third-party payment processor.
Direct Processing: When you make a purchase, your payment details (credit card numbers, CVV) are encrypted and provided directly to Stripe.
Non-Storage Policy: GRAIN LIFE GLOBAL WHOLESALE does not store or have access to your full credit card or financial credentials on our internal servers.
Compliance: Stripe adheres to PCI-DSS (Payment Card Industry Data Security Standard) to ensure the secure handling of your financial information. - Data Sharing with Third Parties
We only share your personal data with trusted third parties to facilitate our services:
Logistics Partners: We share your name, address, and phone number with reputable couriers (e.g., DHL, FedEx, or local postal services) to ensure the successful delivery of your orders.
Service Providers: Professional advisors, IT hosting providers, and analytics services that support our business operations under strict confidentiality agreements. - Cookies and Tracking Technologies
Our website uses “Cookies” to enhance your browsing experience, remember your preferences, and analyze site traffic.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function optimally. - Data Retention Period
We retain your personal data only for as long as necessary to satisfy legal, accounting, or reporting requirements:
Transaction Records: In compliance with Malaysian and European fiscal laws, order-related data is generally retained for seven (7) years.
Communication Records: General enquiries and customer support correspondence are retained for up to two (2) years. - Your Legal Rights
Under GDPR and PDPA, you have the following rights:
Access & Correction: The right to request a copy of your data or correct inaccuracies.
Erasure (“Right to be Forgotten”): The right to request the deletion of your data, subject to legal retention requirements.
Object to Processing: The right to opt-out of marketing communications at any time.
To exercise these rights, please contact our data compliance team at grainlife4@gmail.com. - Data Security
We have implemented robust technical and organizational measures to prevent unauthorized access, disclosure, or alteration of your personal data. While we strive to use industry-standard encryption (SSL/TLS), please be advised that no method of electronic transmission is 100% secure. - Contact Us
For any questions regarding this Privacy Policy or your data, please contact:
Entity: GRAIN LIFE GLOBAL WHOLESALE
Email: grainlife4@gmail.com
Telephone: +60 113594 4536
